Miles
Fitzgerald
👋 Currently — Product Design Director at Microsoft.
I'm grateful to have had the opportunity to work with some of the world's leading companies, including Spotify, Condé Nast, and Adobe. I'm passionate about crafting exceptional experiences and leading teams that make a real impact on people's lives — Here's a selection of my recent projects.
Miles
Fitzgerald
👋 Currently — Product Design Director at Microsoft. I'm grateful to have had the opportunity to work with some of the world's leading companies, including Spotify, Condé Nast, and Adobe. I'm passionate about crafting exceptional experiences and leading teams that make a real impact on people's lives — Here's a selection of my recent projects.
Miles
Fitzgerald
👋 Currently — Product Design Director at Microsoft.
I'm grateful to have had the opportunity to work with some of the world's leading companies, including Spotify, Condé Nast, and Adobe. I'm passionate about crafting exceptional experiences and leading teams that make a real impact on people's lives — Here's a selection of my recent projects.
Microsoft Loop
As the leader of Loop's GTM (go to market) Design team, I'm committed to creating an exceptional customer journey that goes beyond the first mile. This includes optimizing onboarding, feature discovery, customer service, and support, as well as continuously monitoring and improving the customer experience. I'm also dedicated to listening to customer feedback and responding swiftly to their needs and requests.
Microsoft Loop
As the leader of Loop's GTM (go to market) Design team, I'm committed to creating an exceptional customer journey that goes beyond the first mile. This includes optimizing onboarding, feature discovery, customer service, and support, as well as continuously monitoring and improving the customer experience. I'm also dedicated to listening to customer feedback and responding swiftly to their needs and requests.
Microsoft Loop
As the leader of Loop's GTM (go to market) Design team, I'm committed to creating an exceptional customer journey that goes beyond the first mile. This includes optimizing onboarding, feature discovery, customer service, and support, as well as continuously monitoring and improving the customer experience. I'm also dedicated to listening to customer feedback and responding swiftly to their needs and requests.
Leading the Outlook apps design team, I spearheaded the initiative to bolster collaboration between three geographically dispersed teams. I motivated designers to collaborate more and improve the team dynamics, and we implemented a number of changes to our workflow, such as consolidating our toolkit, and building a centralized repository for our principles, process updates, and resources. This collaborative effort resulted in a unified product across multiple platforms, which I wrote about in an article.
Leading the Outlook apps design team, I spearheaded the initiative to bolster collaboration between three geographically dispersed teams. I motivated designers to collaborate more and improve the team dynamics, and we implemented a number of changes to our workflow, such as consolidating our toolkit, and building a centralized repository for our principles, process updates, and resources. This collaborative effort resulted in a unified product across multiple platforms, which I wrote about in an article.
Microsoft Office
We've been on a long-term mission to create more focused and immersive experiences, from the single-line ribbon, to Dark Mode, to Fluent. The next wave of Microsoft 365 UX changes will take things even further by tweaking brand colors from app headers and introducing adaptive commanding. Role: Outlook Lead, UX, UI
Microsoft Office
We've been on a long-term mission to create more focused and immersive experiences, from the single-line ribbon, to Dark Mode, to Fluent. The next wave of Microsoft 365 UX changes will take things even further by tweaking brand colors from app headers and introducing adaptive commanding. Role: Outlook Lead, UX, UI
Microsoft Office
We've been on a long-term mission to create more focused and immersive experiences, from the single-line ribbon, to Dark Mode, to Fluent. The next wave of Microsoft 365 UX changes will take things even further by tweaking brand colors from app headers and introducing adaptive commanding. Role: Outlook Lead, UX, UI
I'm proud of my role as an executive leader in Microsoft's design teams, as I have had the opportunity to oversee and manage teams from New York, San Francisco, Los Angeles, Seattle, Vancouver, and EMEA. My greatest joy comes from watching my teams thrive, grow, and develop a passion for
their work.
Microsoft Mobile
We did research around the world, developing a mobile version of Fluent, investigating dual-screen experiences, and creating mobile UI toolkits for developers to help us create this mobile future. All of these efforts started with our work at Outlook mobile. Once we had the map; the key was to share the path with all of the other mobile teams. Role: Outlook lead, Design System, UX, UI
